Knowledge base

Getting started (2)

Set up your BikeFinder, activate a subscription, and install your tracker.

Step-by-step setup guide (5)

• 1. Set up your BikeFinder: G1 and G2
• 2. Activate your subscription
• 3. Install your tracker: G1 and G2

View all 5

Setup video (1)

• Getting started with BikeFinder: video guide

Using the BikeFinder app (2)

Manage your tracker, notifications, and firmware, or find help after a theft.

App features (6)

• Add photos to your tracker
• Update your tracker firmware
• Remove a tracker

View all 6

Stolen bikes and insurance claims (2)

• What to do if your bike is stolen
• Submit a bicycle insurance claim

Tracker and insurance FAQs (2)

Learn about tracker features, installation, subscriptions, and insurance.

Tracker features and installation (11)

• Mounting options: G1 and G2
• What kind of subscriptions do we offer?
• Tracker status: G1 lights and G2 app

View all 11

Insurance (4)

• Find insurance options and documents for your country
• Read the insurance terms and eligibility requirements
• Check whether your bike lock meets the insurance requirements

View all 4

Manuals and insurance documents (2)

Read the user manual and find current insurance documents for your country.

User manual (1)

• BikeFinder manuals: choose G1 or G2

Insurance terms (1)

• Insurance policy documents by country

Orders and subscriptions (3)

Find help with orders, delivery, subscriptions, returns, and warranty.

Subscriptions (6)

• Buy and activate a subscription
• Change your subscription plan or billing period
• Transferring subscriptions between trackers

View all 6

Orders and shipping (5)

• What's in the box: G1 and G2
• Order a BikeFinder tracker
• Shipping estimate

View all 5

Returns, refunds, and warranty (2)

• Our warranty policy
• Cancel or return a product

Troubleshooting (3)

Get help with charging, tracker positions, and signing in.

Battery and charging (1)

• Troubleshoot charging: G1 and G2

Tracker positions and signals (1)

• Troubleshoot missing or inaccurate tracker positions

Signing in (2)

• Sign in to BikeFinder with an email code
• Sign-in email not arriving

Contact support (1)

Contact BikeFinder by email or support ticket and follow an existing request.

Email and ticket support (1)

• Contact BikeFinder support