BikeFinder
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Knowledge base
HOW-TO GET STARTED?
Step-by-step guide
5
1. Set up your Bikefinder
2. Subscription & activation
3. Mount tracker & verify signals
4. Understand how your tracker works
5. Insurance terms & conditions (if applicable)
HOW-TO USE THE BIKEFINDER APP?
Actions
6
Upload pictures
Firmware update
Remove a tracker
Bluetooth actions
Phone notifications
View all 6
Find your stolen bike
2
Guide on how-to find your bike
Proceed with your claim
FAQs
General
11
What are the mounting options?
What kind of subscriptions do we offer?
What do the different LED-lights mean?
How do signals (GPS, GSM & BLE) work?
How do the different tracker modes work?
View all 11
Insurance
4
Where do we offer insurance today?
What are the insurance terms & conditions?
How do you know it's an approved bike lock?
Is the insurance valid for electrical scooters?
BIKEFINDER TERMS
Bikefinder manual
1
BikeFinder User Manual.pdf
Insurance terms
1
Bikefinder insurance terms & condition (if applicable)
PRODUCTS & SHIPPING
Subscriptions
6
Buy and activate a subscription
Change subscription tier or length
Transferring subscriptions between trackers
Why you need a subscription
Cancel your subscription
View all 6
Orders and shipping
5
What's in the box?
Order a Bikefinder
Shipping estimate
Track your order
Payment methods
Return, refund and warranty
2
Our warranty policy
Cancel or return a product
TROUBLESHOOTING
Battery and charging issues?
1
Poor battery or charging troubles
Tracker signal issues?
1
Little or no signals
Login issues?
2
Password
Mail account problem
GET IN TOUCH WITH BIKEFINDER SUPPORT
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1
We'll help you
Help Desk Software
by Freshdesk Support Desk
