Remove a tracker

Removing a tracker from your app account is separate from cancelling subscription billing.

Before removing it

Save important bike documents and photos outside the app. Review who has access to the tracker and read any removal warning before confirming.

Use the action available in your app

Select the tracker and find its Remove tracker action. Its location can vary by app version. Review the effect shown in the app before completing the action.

Removing your account's access does not necessarily remove every other user's access. Other users may retain access. If the last account is removed, bike details, photos and history may be cleared and the subscription unlinked.

Check the subscription separately

Removal or unlinking does not cancel billing. If you want to stop renewal, use the subscription cancellation guide and verify the result in your billing account.

Preparing for a new owner

Confirm the tracker's access and setup state rather than assuming that removing one account completes the handover. The new owner should use their own app account and follow the setup guide.

Use the subscription transfer guide for billing and insurance questions. If ownership or remaining access is unclear, contact support with the tracker IMEI before handing it over.