Moving a subscription between your own trackers is different from handing a tracker to a new owner. Tracker access, subscription billing and any insurance policyholder details are separate.
Move a plan between trackers on your account
Open the subscription options available in your BikeFinder app. Where offered, use its link or unlink controls and select the intended tracker. Confirm that the tracker shows an active subscription before relying on tracking.
Do not assume that removing the old tracker automatically attaches the plan to a replacement. You can ask support about relinking before removing a device that contains saved bike information.
If the option you need is missing, contact support with your account email, subscription number and both tracker IMEIs. Ask about the existing plan before buying another subscription.
Unlinking does not cancel billing
Unlinking a plan can stop that tracker using the subscription. It does not cancel renewal or change the plan's billing owner. To stop renewal, follow the cancellation guide and check the confirmation.
Giving or selling the tracker to someone else
Follow the tracker removal and handover guide and check who still has access.
Contact support before changing the subscription's billing owner. If insurance is included, confirm the insured owner, bicycle and other requirements in the current policy. Sharing or handing over a tracker does not by itself transfer billing or insurance.