Problem A) 
What to do if there is no positions update?


Solution:

- Make sure you have the latest software version of the app, and the latest firmware on the tracker. Click here for -> How to update firmware

 
- Click here -> 
How to get new updated positions 

Note: If you have physical damages to the tracker antenna head, this may cause issues receiving signals.

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Problem B) 
What to do if you have battery issues?


Solution:
- Make sure you have the latest software version of the app, and the latest firmware on the tracker. Click here for -> How to update firmware


- Make sure that you charge using the original BikeFinder USB-C to USB-A cable. Other cables may not be compatible because of other internal configurations.


- Test with the BikeFinder cable and power bank to charge other equipment to verify if the charging equipment itself is working or not.


- Learn how the different Tracker modes can affect battery consumption here: -> How tracker modes works


Note: If it is very cold outside, the battery will naturally be affected. We recommend you to charge inside if possible.

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Problem C) 
If none of the above solve the issue, please perform this procedure then contact us:


Note: During this testing procedure you may need to remove the tracker from the handlebar.
Make sure your bike is stored safely because when the tracker is removed from the handlebar the insurance will not cover it.


1) Remove BikeFinder from the handlebar and place it by your window (The point is somewhere with a clear Skyview to communicate with the satellites)


2) Connect the USB-C charging cable that came with your Bikefinder - look for a Red LED light that will indicate charging (can take up to 2-3 minutes)


3) Open the Bikefinder app, and change the tracker mode to ''Tracking mode''


4) Navigate to the BlueTooth menu in the app. Then select "Restart tracker" 

(Make sure to have Bluetooth activated on your phone) 


5) Leave the tracker by the window until it is fully charged.


6) Remove the charging cable, and just leave the tracker by the window while it now should be sending GPS positions every 1minute. This will create data so we can help you to diagnose the tracker.



The conclusion from the test:

- If you had no signal, and it works after this procedure:

This may indicate that you have installed the tracker wrong on the handlebar, please check the manual or here mount-tracker-according-to-the-manual-verify-signals-


- If you still don't get any new positions or have questions regarding battery life or other issues, please contact us here -> Create a support ticket

We will then access your tracker and analyze the data from your troubleshooting procedure and help you.