ARTICLE SUMMARY
⪻How-to install the app and login?⪼
⪻Login issues?⪼
⪻How-to add your Bikefinder tracker to the app?⪼
HOW-TO INSTALL THE APP AND LOGIN?Download the BikeFinder application free of charge from your phone's App/Play Store.
After successfully installing the app, it is now time for you to create an account and get started.
• Open the app and enter the mail you wish to use for our services.
This mail will be used for your Bikefinder. It is important to use the mail your tracker is linked to, so that you will get an overview of the tracker and its whereabouts. We recommend using the same mail for the website and application, to avoid further confusion. Your subscription will be linked to the mail you used to buy a subscription with.
• Once you have submitted the mail you wish to use, you'll receive a one-time generated code.
We do not offer our customers to change password. For every unique login attempt, you must use the unique auto-generated password that you will receive in your mail inbox.
Make sure to use the freshest code, as you will receive several codes if you try more than once. This may lead to entering the wrong code, as there are different time stamps.
Now it's time to add your Bikefinder tracker to the BikeFinder application. See further down.
LOGIN ISSUES?Please check out our FAQ-''Login issues?'' section if you didn't succeed to login. There should be a simple explanation.
HOW-TO ADD YOUR BIKEFINDER TRACKER TO THE APP?Before you start, turn Bluetooth on in your phone’s settings. Make sure your phone has internet access, aswell as access to notifications and locations.
First time: Charge your Bikefinder tracker for a minimum of 3-4 hours, as it has not been used before. After 30 minutes, the tracker should wake up, and it should indicate a red LED-light. Read more about LED-lights here.
If it doesn't indicate any LED-light, you may try to charge it overnight. If it still doesn't indicate any LED-light, please makre sure that you have been trying to charge the tracker with correct equipment and according to manual. If you're not sure, check out this article on our FAQ-page.
Now, let's set up your tracker in the app.
Remember to login with the correct mail address.
1. Click the ‘’+’’-symbol.
As it now starts searching for available trackers nearby, your tracker will show up. Make sure you’re in a spot with good reception, and that the smartphone is close enough to your tracker.
2. Click the tracker that was recently added.
• You can rename your tracker
• You can add information about your bike, such as order confirmation/receipt and accessories
• You can add a picture of correctly installed tracker
• You can add a picture of your bike
Now that you have logged in and added your Bikefinder tracker to the application, you will need a subscription to activate the tracker's functions. The RED triangle in the app warns you that the tracker has no active subscription.
➣ Buy a subscription, active and update your tracker
