FAQ

What are the shipping costs?
We are continually improving our logistics pipeline, and as such the shipping prices are continuously changing. Our goal is to integrate with multiple shipp...
Fri, 7 Jun, 2019 at 3:45 PM
What forms of payment do you accept?
Our third-party payment provider Stripe offers these debit/credit card payment options: Visa Mastercard American Express
Fri, 7 Dec, 2018 at 10:45 AM
When will my credit card be charged?
Your credit card will be charged immediately after the order is placed, for the full amount due.
Fri, 7 Dec, 2018 at 10:39 AM
I have ordered but haven't received a confirmation email
When you order something from our webshop you will receive a confirmation email which will serve as the receipt. It will be sent to the billing email addres...
Fri, 7 Jun, 2019 at 3:44 PM
What is your policy on refunds?
Before your order is shipped, you are free to cancel at any time for a full refund. After order is shipped, there are different return/refund policies dep...
Thu, 7 Mar, 2019 at 3:28 PM
Does the price include vat or other duties?
VAT is included in the named price. Shipping prices will vary between countries.
Fri, 7 Jun, 2019 at 3:44 PM
BikeFinder warranties and returns
Our warranty for broken products is 2 years, according to the Norwegian purchasing law (kjøpsloven). Every customer has the right to cancel or return th...
Tue, 11 Jun, 2019 at 8:53 AM