Contact BikeFinder Support by email or submit a support ticket.
Help us find your account or order
- Use the email address linked to your BikeFinder app account, if you have one.
- For an order question, include your order number if available.
- For a tracker problem, include its IMEI if available, describe what happens, and tell us what you have already tried.
- Attach a screenshot or photo if it helps explain the problem.
Follow an existing request
Reply to your existing support email to keep the conversation together, or check your ticket status. Use the email address you used for your support request.
When to expect a reply
You may expect a 24–48 hour response time. We aim to get back to you as soon as possible. During busy periods, response times may vary.
Our support email is support@bikefinder.com.
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