If your bike has been stolen or damaged, report the incident promptly and follow the claim instructions in your insurance policy. Do not wait for a fixed recovery period before making the required reports.
Check the reporting requirements
Open the current policy documents for your country. Check who must be notified, how to report the incident, and the deadlines for police reports and supporting documents.
If the bike was stolen, also follow the stolen-bike guide.
Send the information to BikeFinder
Use the BikeFinder insurance claim form to provide information to our support team. Include your policy country and account email. Follow any additional claim-notification instructions in your policy.
If you need help with the form or an existing claim, contact support and choose Insurance claim, or reply to your existing claim email.
Prepare the supporting documents
- The police-report confirmation or other official document required by your policy.
- Photos and purchase receipts for the bike and any items included in your claim.
- Photos of a damaged lock, damage to the bike, or the incident location where relevant.
Report the incident within your policy's deadlines even if some documents are still being collected. Send missing information in the same email thread when it is available.
What happens next?
The support team can help gather information and explain the next steps for your case. Recovery work, document collection, and claim assessment depend on the circumstances and applicable policy.
A working tracker does not remove your policy's reporting requirements. Do not assume that every case is forwarded exactly 14 days after the incident. Claim timing and the insurer's coverage decision are specific to the case and policy.