Contact support before buying another subscription to change your protection level or billing period. A new purchase can create a separate subscription with its own renewal.
Check your current plan
Open your subscriptions and select the affected subscription. Note its plan, billing period, renewal date, and subscription number.
Ask about the change
Contact support with your account email, subscription number, and the change you want. For example, tell us if you selected the wrong plan or bought a more valuable bike.
Support can check the available options for your existing subscription and explain any new payment or renewal before you proceed. Do not assume that buying another plan cancels the old one.
If your plan includes insurance
Check the current policy documents. Do not assume that a requested change has increased your cover before its terms and effective date are confirmed.
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