The different types of subscriptions work as individual products, and can therefore not be changed. You must buy a new subscription with the wished tier and/or length. Although, if you make contact with us, we will see what we can do, assessed on current length and reason for wanting to change the subscription.
Example 1: Customer recently became a customer, but happened to buy the wrong subscription.
Example 2: Customer has bought a new, more expensive bike, and wants a higher coverage.
• The subscription is needed to cover the monthly cellular data cost.
• The tracker use cellular data, the same way as a smartphone, in order to send signals.
• The tracker does not use a lot of data, which is the reason why we can keep prices as low as today.
• The costs are only enough for us to cover taxes, payment processing fees and R&D/future development.
An active subscription is vital for the tracker to function, aswell as the insurance to be valid (if applicable).
You can read more about subscriptions here.