BikeFinder

Step-by-step setup guide 5

• 1. Set up your BikeFinder: G1 and G2
• 2. Activate your subscription
• 3. Install your tracker: G1 and G2
• 4. Understand how your tracker works
• 5. Check insurance eligibility and policy documents

Setup video 1

• Getting started with BikeFinder: video guide

App features 6

• Add photos to your tracker
• Update your tracker firmware
• Remove a tracker
• Bluetooth actions: G1 and G2
• Set up phone notifications

View all 6

Stolen bikes and insurance claims 2

• What to do if your bike is stolen
• Submit a bicycle insurance claim

Tracker features and installation 11

• Mounting options: G1 and G2
• What kind of subscriptions do we offer?
• Tracker status: G1 lights and G2 app
• GPS, mobile-network, and Bluetooth signals
• How do the different tracker modes work?

View all 11

Insurance 4

• Find insurance options and documents for your country
• Read the insurance terms and eligibility requirements
• Check whether your bike lock meets the insurance requirements
• Check insurance eligibility for an electric scooter

User manual 1

• BikeFinder manuals: choose G1 or G2

Insurance terms 1

• Insurance policy documents by country

Subscriptions 6

• Buy and activate a subscription
• Change your subscription plan or billing period
• Transferring subscriptions between trackers
• Why you need a subscription
• Cancel your subscription

View all 6

Orders and shipping 5

• What's in the box: G1 and G2
• Order a BikeFinder tracker
• Shipping estimate
• Check your order status
• Payment methods

Returns, refunds, and warranty 2

• Our warranty policy
• Cancel or return a product

Battery and charging 1

• Troubleshoot charging: G1 and G2

Tracker positions and signals 1

• Troubleshoot missing or inaccurate tracker positions

Signing in 2

• Sign in to BikeFinder with an email code
• Sign-in email not arriving

Email and ticket support 1

• Contact BikeFinder support